I moved into my new house last month. It's now 39 days, 4 BT engineer visits (although I guess technically 3 as one never turned up after phoning me to say he'd be there 'soon'), 29 phone calls, 4 letters to BT's managing director and many many lies and broken promises later.... and they think it might be sorted 'soon'.

Words just cannot describe how awful they are.

If anyone is considering BT Infinity do yourself a favour, see if any other company is available.